Refund Policy

We want you to be completely satisfied with your purchase. This policy covers our paid products - Zenithal, EmpiricCommander, and Metis one-time purchases. Tappie, Tappie-py, and our Chrome extensions are free, so this policy does not apply to them.

14-Day Money-Back Guarantee

This guarantee applies to:

• Zenithal one-time purchases
• EmpiricCommander one-time purchases
• Metis one-time purchases

How to Request a Refund

To request a refund, simply email us at contact@empiricapps.com with the following information:

• The product (Zenithal, EmpiricCommander, or Metis)
• The email address used for purchase
• Your order number or transaction ID (from your Lemon Squeezy receipt)
• Reason for the refund (optional, but helps us improve)

We aim to process all refund requests within 2 business days. Once approved, refunds typically appear in your account within 5-10 business days, depending on your payment provider.

Legacy Subscriptions

Zenithal is now a one-time purchase with no subscription. If you hold a legacy Zenithal Pro subscription from before this change, you can cancel it at any time:

• Access continues - You keep Pro features until the end of your current billing period
• No automatic charges- Your subscription won't renew after cancellation
• Access ends - After your paid period ends, the paid features stop. Zenithal no longer has a free tier; you can buy the one-time license at any time to continue.

To cancel, visit your Account page and access the Lemon Squeezy billing portal, or contact us for assistance.

EmpiricCommander & Metis One-Time Purchases

EmpiricCommander and Metis use a one-time purchase model - there is no subscription to cancel. Within the 14-day money-back guarantee window, you can request a full refund as described above. After that period, the license remains valid for the current major version, and refunds are considered case-by-case (see below).

Refunds After 14 Days

After the 14-day guarantee period, refunds are considered on a case-by-case basis for:

• Technical issues - If a paid product has a bug that prevents you from using core functionality, and our support team cannot resolve it
• Accidental renewal - If you meant to cancel a subscription but were charged by mistake (please contact us promptly)

We do not offer refunds after 14 days for:

• Change of mind or no longer needing the software
• Failure to cancel before a scheduled subscription renewal
• Incompatibility with third-party software or system configurations
• Violation of our Terms of Service

Partial Refunds

We do not offer partial refunds for unused subscription time. When you cancel a Zenithal Pro subscription, you retain access until the end of your paid period but will not receive a refund for the remaining time.

Try Before You Buy

We encourage you to try our paid products before purchasing:

• Zenithal - Start with a 7-day free trial with all features unlocked. No credit card required.
• EmpiricCommander - Start with a 7-day free trial with all features unlocked. No credit card required.
• Metis - Start with a 7-day free trial with all features unlocked. No credit card required.

Payment Processing

All payments and refunds are processed by Lemon Squeezy, our Merchant of Record. Lemon Squeezy handles all billing, payment processing, and refund transactions securely.

Refunds are credited to the original payment method used for the purchase. The exact timing depends on your bank or payment provider.

Questions?

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us:

Related Policies

• Terms of Service
• Privacy Policy
• Zenithal Subscription & Pricing
• EmpiricCommander Pricing