Refund Policy

We want you to be completely satisfied with your purchase. If Zenithal doesn't meet your expectations, we offer a straightforward refund policy.

14-Day Money-Back Guarantee

This guarantee applies to:

• Monthly subscriptions (first payment only)
• Annual subscriptions

How to Request a Refund

To request a refund, simply email us at contact@empiricapps.com with the following information:

• The email address used for purchase
• Your order number or transaction ID (from your Lemon Squeezy receipt)
• Reason for the refund (optional, but helps us improve)

We aim to process all refund requests within 2 business days. Once approved, refunds typically appear in your account within 5-10 business days, depending on your payment provider.

Subscription Cancellation

You can cancel your subscription at any time:

• Access continues — You keep Pro features until the end of your current billing period
• No automatic charges — Your subscription won't renew after cancellation
• Revert to Free — After your period ends, you'll continue with the Free tier

To cancel, visit your Account page and access the Lemon Squeezy billing portal, or contact us for assistance.

Refunds After 14 Days

After the 14-day guarantee period, refunds are considered on a case-by-case basis for:

• Technical issues — If Zenithal has a bug that prevents you from using core functionality, and our support team cannot resolve it
• Accidental renewal — If you meant to cancel but were charged by mistake (please contact us promptly)

We do not offer refunds after 14 days for:

• Change of mind or no longer needing the software
• Failure to cancel before a scheduled renewal
• Incompatibility with third-party software or system configurations
• Violation of our Terms of Service

Partial Refunds

We do not offer partial refunds for unused subscription time. When you cancel a subscription, you retain access until the end of your paid period but will not receive a refund for the remaining time.

Try Before You Buy

Zenithal offers a fully functional Free tier that you can use indefinitely. We encourage you to try the Free version before purchasing to ensure Zenithal meets your needs.

The Free tier includes container management, basic Docker Compose support, and essential features. See our pricing page for a full comparison.

Payment Processing

All payments and refunds are processed by Lemon Squeezy, our Merchant of Record. Lemon Squeezy handles all billing, payment processing, and refund transactions securely.

Refunds are credited to the original payment method used for the purchase. The exact timing depends on your bank or payment provider.

Questions?

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us:

Related Policies

• Terms of Service
• Privacy Policy
• Subscription & Pricing