Troubleshooting

Common issues and how to resolve them.

Lima VM Issues

Lima VM won't start

Try: Settings → Docker → Restart Lima VM. If that fails, reset the VM completely from Settings → Docker → Reset Lima.

Docker commands are slow

Increase VM resources: Settings → Docker → CPU/Memory allocation. Restart after changes.

Connection Issues

Can't connect to Docker

1. Check menu bar icon is green. 2. Try restarting Lima VM. 3. Ensure no other Docker runtime is conflicting (Docker Desktop).

Kubernetes cluster unreachable

Verify kubectl works in Terminal: kubectl cluster-info. Check your VPN if connecting to remote clusters.

License Issues

License activation failed

Check internet connection. Ensure the key is entered exactly as received. If issues persist, contact support.

Maximum activations reached

Deactivate unused devices from Settings → License → Manage Activations, or contact support to reset activations.

Get More Help

Still having issues? Contact our support team with:

  • Nautilus version (Settings → About)
  • macOS version
  • Steps to reproduce the issue
  • Any error messages