EmpiricCommander Support

How do I start the free trial?

Download EmpiricCommander from the App Store, open the app, and you'll get a 7-day free trial with all features unlocked. No payment is required to start the trial. After 7 days, you can purchase a one-time license as an In-App Purchase ($49.99) to continue using the app.

How do I restore a previous purchase?

It depends where you bought it. App Store (iPhone/iPad): open EmpiricCommander, go to Settings > Account > License and tap Restore Purchases, signed in to the same Apple ID you bought with. Website: Restore Purchases only asks the App Store, so it will never find a website purchase - sign in to your Empiric Apps account instead, at Settings > Account > Sign In (if the app is showing the trial-expired screen, the sign-in buttons are on that screen, under "Already purchased?"). Sign in with Apple is not yet available inside the app - if you created your account with Apple, link Google or GitHub at empiricapps.com/account first, then use that.

How is EmpiricCommander licensed across iPhone, iPad, and Mac?

One purchase covers up to 3 devices - 1 Mac, 1 iPhone, and 1 iPad. You can buy either on the App Store (a one-time In-App Purchase on iPhone and iPad) or from our website; either way it is the same license. Sign in to your Empiric Apps account in the app on each device and the license follows you across platforms. Sign-in is optional on iOS and iPadOS if you bought through the App Store - the purchase alone is enough on your Apple devices.

I bought Pro on my iPhone. Can I use it on my iPad?

Yes. Make sure both devices are signed in to the same Apple ID. On the new device, open EmpiricCommander, go to Settings > Account > License, and tap Restore Purchases.

What can I do with EmpiricCommander on iPhone and iPad?

Browse local files and iCloud Drive; connect to remote servers and network shares (SFTP/FTP, S3-compatible storage, Azure Blob Storage, SMB); copy, move, rename, and organize files in a fast dual-pane interface; preview files; and use workspaces to keep multiple connections at hand. Some Mac-only features are not available on iOS/iPadOS: the full integrated terminal (zsh/bash) and 7z/RAR archives.

Does EmpiricCommander send my files or credentials to your servers?

No. Your files, server credentials, and remote configurations stay on your device and the services you connect to. Connection passwords and OAuth tokens are stored exclusively in the iOS/iPadOS system Keychain; connection metadata (host, username) is stored in the app's sandboxed storage on your device. We only contact our servers to verify your purchase status, and to validate sign-in if you choose to sign in.

How do I add an SFTP, S3, or Azure connection?

In EmpiricCommander, open the connections panel and add a new connection. Choose the provider (SFTP/FTP, S3-compatible storage, Azure Blob Storage), enter your credentials, and save. Passwords and tokens are stored in the system Keychain; the rest of the connection details stay in the app's sandboxed storage on your device.

Can I get a refund?

Refunds depend on where you bought EmpiricCommander. For App Store purchases (iPhone and iPad), request a refund from Apple at reportaproblem.apple.com. For Mac purchases made on our website, email us at contact@empiricapps.com and we'll help you through the process.

How do I update to the latest version?

It depends on the platform. iPhone and iPad: updates arrive through the App Store - to check manually, open the App Store, tap your profile, and pull down to refresh. Mac: the app checks for new versions itself and tells you when one is out; you can also check any time from the menu bar, EmpiricCommander > Check for Updates... (Cmd+U). When a new version is available you get an Update Available window with the release notes and a Download Update button, which opens the download in your browser. You then install it the same way you installed it the first time - open the .dmg and drag EmpiricCommander to Applications, replacing the existing copy. Nothing installs itself on the Mac.

I'm having trouble. What info should I include in my support email?

Please include: your device (iPhone, iPad, or Mac model), OS version, EmpiricCommander version, a description of the problem, and steps to reproduce. Screenshots or a short screen recording help a lot. Send everything to contact@empiricapps.com.

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